From the Archives of a Common Sensei volume 31: Differences Between Other Factories and Toyota Industrial Equipment

By volume 31 of this blog series which discusses the history of Toyota Industrial Equipment (TIEM) and as of recently, Toyota Material Handling, you might think that I have run out of content to write about. You would be wrong! This Common Sensei dug deeper into his archives and discovered even more to write about and content examples to convey.

In today’s volume, I have attached a copy of a simple one-page document that we used in the early TIEM days to help new associates better understand, in simple terms, the difference between “Other Factories” and “TIEM.” The message was targeted to convey essential differences between other factories and TIEM in the areas of:

  • Focus
  • Line/Staff Role
  • Data Collection
  • Source of Information/Action
  • Standard of Comparison
  • Role of Management

In a recent LinkedIn article entitled “Work Improvement before Equipment Improvement (October 5, 2021 by Christoph Roser), the discussion of the importance of associate training and the changing of standards when needed, is an example that expresses the need for a shared focus on the above listed items.  The journey from how “Other Factories” operate to how “TIEM” operated, is not an easy transition, but that journey has been and can be traveled with high success by the shifting of leadership mindsets to one that includes openness to associate inputs (you know, the people who actually do the job every day), and letting those inputs help shape improved standards and improved outcomes.  Yes, the ”Role of Management” is still there to set direction, establish commitment, marshal resources, measure results, and encourage improvement, but do so through training and mutual/shared responsibilities. I was fortunate enough to be a part of TIEM form pre-startup and for approximately eight years of the buildup years. We used the approaches mentioned in the attached list to start the creation of a business that has turned out to be a world leader in the industrial equipment market. From these early beginnings, many businesses have benefitted from how Toyota culture and practices work. The organization does not have to be manufacturing (as in the example), The same concepts have helped banking, Wall Street trades processing, hospitals, multiple governmental organizations (State, Local, and Federal), where and when the leadership was/is open to diverse ways to improve the organization, they serve in. By this I mean when the leadership takes it on themselves to internalize the need and act on the solicitation and integration of ideas (at all levels) to better serve their customers, while improving the processes and quality, cost and profit benefits will follow.


Paying-It-Forward on a Global Scale

For nearly all of my life, I have been been blessed by the generosity of others providing me with opportunities. Rarely have those opportunities been more than the opening of a door to a challenge myself to be the best version of myself. Likewise, I have tried to follow a path of providing opportunities to those in need and volunteering my time as a means to Pay-it-Forward. Normally, I do not expect anything in return personally. Instead, I ask that those I help provide opportunities to others when the opportunity presents itself.

I have now reached a point in my life where I want to do something bigger. The culmination of my experiences and the foundations of my career endeavors have allowed me to create a very unique capability that is now being turned into a cloud-based software/cell-phone app. The program is being developed by an amazing team that has expanded upon my original vision and in order to make it available to everyone who wants it, I am going to go against my own unwritten rules and openly ask for help. If everyone of the people that I have coached, taught, mentored, or helped over the last 40+ years could find a way to donate $10 to support our new innovation, we believe that what we have created has the ability to Pay-it-Forward to millions of people.

If you want to learn more please check out our Idiegogo Campaign at: