by Marc Graban on November 11, 2011
In honor of Veterans’ Day (in the U.S.) and Remembrance Day (in Canada, where I spent most of the last two weeks, often wearing a poppy pin), let’s pause to honor those who have served for the U.S. and our allies. Let’s also maybe think for a minute about how Lean and Six Sigma improvement methods can be used to improve service provide to those who have served.
Much of the noise about Lean and Six Sigma in the current Republican primary season has been about saving money, including a goal of $500 million saved each year in the U.S. Representatives from Newt Gingrich’s campaign have responded to my earlier questions about this (and their support for Strong America Now) by stating that Newt and his team understand that Lean and Six Sigma are a quality program (as they talk about in their initiative, the more smartly named Effective Government Now effort).
So, how do we honor the troops by providing better service to those who have sacrificed so much?
For more go to Marc’s Blog at http://www.leanblog.org/2011/11/honoring-our-troops-with-better-service-through-lean/