Honoring Our Troops with Better Service through Lean

by Marc Graban on November 11, 2011

3487911314 df26f23c13 m Honoring Our Troops with Better Service through Lean lean In honor of Veterans’ Day (in the U.S.) and Remembrance Day (in Canada, where I spent most of the last two weeks, often wearing a poppy pin), let’s pause to  honor those who have served for the U.S. and our allies. Let’s also maybe think for a minute about how Lean and Six Sigma improvement methods can be used  to improve service provide to those who have served.

Much of the noise about Lean and Six Sigma in the current Republican primary season has been about saving money, including a goal of $500 million saved  each year in the U.S. Representatives from Newt Gingrich’s campaign have responded to my earlier questions about this (and their support for Strong America  Now) by stating that Newt and his team understand that Lean and Six Sigma are a quality program (as they talk about in their initiative, the more smartly      named Effective Government Now effort).

So, how do we honor the troops by providing better service to those who have sacrificed so much?

For more go to Marc’s Blog at http://www.leanblog.org/2011/11/honoring-our-troops-with-better-service-through-lean/


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